// About the Role
As LearnLux’s Customer Experience Manager, you’ll believe that every customer touchpoint is a chance to make their interaction with us remarkable. You’ll manage inbound customer requests, handle customer onboarding, nurture pilots into paid customers, drive renewals, test new strategies for increasing customer value, and create a referral network with industry-leading NPS. You’ll collaborate with sales and marketing to create content, coordinate events, and run campaigns to develop case studies and source customer reviews. You’ll work closely with our engineering, design and product development teams to present important insights and drive a continual feedback loop, making learning, iteration and optimization a priority. The ideal candidate will have customer success and marketing experience. Candidate should be a self-starter willing to work in a fast-paced startup environment.
As a start-up celebrating creativity, development, and high-paced growth, we believe and encourage the same in our team. We seek team players with an infectious positive energy, great initiative, and a get-it-done attitude. Candidates must thrive on ambiguity and love a rapid pace. You must have a strong desire to learn and improve, with a love for optimizing your work via data-driven insights.
Roles & Responsibilities
// What We're Building
LearnLux helps employers reduce financial stress in the workplace by offering employees a customized financial wellness platform to take control of their financial lives. Personal finances are the #1 cause of stress in the workplace, and employees want help from their employer to feel more confident, make informed decisions and achieve financial peace of mind to perform their best in their job every day. For employers, LearnLux offers personalized and customizable learning materials and tools around topics like 401(k), Healthcare, Benefits, Taxes, and Emerging Financial Trends to reduce financial stress at work, increase employee productivity, and maximize utilization of voluntary benefits. For employees, LearnLux empowers individuals to access financial guidance on demand and make confident, informed financial decisions through relevant lessons tailored for all knowledge levels.
This is an exciting new opportunity to drive your function at a fast-growing seed stage startup at the cutting edge intersection of financial wellness and technology. You will be an integral part of an A+ multi-disciplinary team scaling a high-performance business while delivering high impact for humanity and future generations. We’re excited to speak with you about joining our team! Please email additional info to firstname.lastname@example.org.